Privacy Policy

 

Updated on: 25 May 2018

Living-Water is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website or customer service. Please read it carefully.

The controller is Living-Water Limited with a registered office and trading address at Unit 1, 55 Weir Road, London, SW19 8UG.  All correspondence should be sent to the trading address.

GDPR Privacy Policy

We may collect or receive the following information:

1.  Information you provide to us

This may be done in several ways, including correspondence by phone/email/live chat and online website form submissions for the purposes of obtaining a quote, signing a contract our service, completing a survey or reporting any issues to our company.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  This information provided may include your name, address, email address, phone number, financial information or information pertaining to a third party.

2. Financial data

We use third-party partners to process some payments, including Paypal and GoCardless.  You are required to provide them with financial information in order to authorise payment.  When you authorise these payments, your consent is given to provide the data necessary to process payments to these third parties.  The policies of Paypal and GoCardless are applicable and can be found here.  Except as provided here, we will not share financial data with any other third parties, without your prior consent.

Information we collect about you

When you use our website, we also automatically receive your computer’s internet protocol (IP) address, information about your visit and how you may use our service.  This information may be combined with other information that helps us learn about your browser and operating system.

How we use your personal information

  • We use your information to provide services to you and fulfill your requests as a service provider to you, managing and operating your account.  We do not share this information with any persons or company without your express consent.
  • To provide you with information or offers on our company’s products/services/promotions or customer surveys. We also measure and understand the effectiveness of our advertising to you and others.
  • For internal business administration, to protect our interests and those of third parties in our efforts to keep our services safe and secure.
  • Managing and operating you

Sharing your personal information

We may share your information with third parties for the following purposes:

  • To obtain quotes and other operational functions
  • We may share your data if we believe it is necessary to comply with laws or regulations, to assist law enforcement, fraud prevention, to enforce the terms under which you transact with Living-Water, or to protect the rights, property or safety of Living-Water, Living-Water Members or third parties.  Your bank or PayPal may further release your data as per their policies.
  • To help us improve and optimise our service we may provide information about your visit to analytics and search engine providers.  We only share this information in a form that does not directly identify you.
  • Transactions involving the purchase or sale of any business or assets may mean that we disclose your personal information to the prospective seller or buyer of those assets, along with its’ professional advisers.   Should Living-Water be acquired, personal information held by it about the users will be one of the assets transferred.

 

Your rights

  • You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by clicking on the “unsubscribe” link in any marketing email we send you. Alternatively, you may do so by emailing us at living-water@living-water.co.uk or posting a letter to us at: Living-Water  Unit 1, 55 Weir Road, Wimbledon, London, SW19 8UG, United Kingdom
  • Data protection laws give you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information.
  • To request any of your personal information, you may do so by emailing us at living-water@living-water.co.uk or posting a letter to us at: Living-Water Unit 1, 55 Weir Road, Wimbledon, London, SW19 8UG, United Kingdom

Storing your personal information

· We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.

· By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

  • Furthermore, your bank, PayPal, or GoCardless may further release your data as per their policies.
  • Despite efforts to protect your data, we cannot ensure or warrant the security of any data you transmit to us via, too, or from our website.  You acknowledge that email messages are not encrypted and are not secure.  Living-Water cannot be held liable3 for any breaches of confidentiality that may occur as a result of the use of email.  If there is any sensitive or confidential data which you do not wish to communicate via email, please contact Living-Water to arrange an alternative method of communication.  You transmit all such data at your own risk.
  • Once your payment instructions are received by PayPal or Stripe, they have security measures in place to protect the loss, misuse and alteration of the Data under their control. 128-bit industry standard Secure Server Software (SSL) is used as a minimum standard which encrypts all of your data in respect of a transaction, including credit card number, name, and address so that it cannot be read as the data is transmitted.
  • How long we keep data collected through our site depends on the context in which you provide it and the purpose for which we use it.  We will only retain it for as long as is necessary for such purposes,
  • We may send you direct marketing communications for as long as you do not unsubscribe from receiving the same from us.
  • You understand and acknowledge that you have no ownership rights in your Living-Water account and that if you cancel your Living-Water account or your Living-Water account is terminated, all your information may continue to be retained by Living-Water in accordance with the privacy policies.
  • If you call Living-Water, we may record your call.  These recordings are used for training and quality control to ensure that we monitor and improve our customer service standards.
  • You may request for Living-Water to remove all your information at any time, by emailing us at living-water@living-water.co.uk or posting a letter to us at: Living-Water  Unit 1, 55 Weir Road, Wimbledon, London, SW19 8UG, United Kingdom

Cookies

We use cookies and other similar technologies to distinguish you from other users of our website (including when you browse third party websites). This helps us to provide you with a good experience when you use our services.  We also use cookies and similar technologies to show you more personalised advertising, including Living-Water ads on other websites. You may adjust the settings on your browser to refuse cookies but some of our services may not work if you do so. For detailed information on the cookies we use and why we use them, please read our Cookie Policy.

Living-Water Ltd is not responsible for the privacy policies or the content of such websites or for the privacy policies, cookie policies, and practices of other third parties, including PayPal or GoCardless.  You should be careful to read and understand those website policies independently.

Links to third party websites 

Our website may contain links to other websites.  This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website.  Please check the privacy policy of any other website before submitting any personal information to it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, ammend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at living-water@living-water.co.uk or by mail at Living-Water –  Unit 1, 55 Weir Road, Wimbledon, London, SW19 8UG, United Kingdom

E-commerce / Store Privacy Policy

1. What do we do with your information?

When you purchase something from Living-Water Ltd store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

2. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at living-water@living-water.co.uk or mailing us at: Living-Water  Unit 1, 55 Weir Road, Wimbledon, London, SW19 8UG, United Kingdom

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. Vidahost

Our e-commerce store is hosted on Vidahost. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Vidahost’s data storage, databases. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Paypal (https://www.paypal.com) stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

PayPal has robust security that automatically encrypts all of your confidential information in transit from your computer to Paypal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

For more insight, you may also want to read Paypal’s – How secure is Paypal here, Terms of Service here or Privacy Statement here.

5. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted on Paypal secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We have cookies in place that collect data for our website. Read our full cookie policy here.

7. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, ammend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at living-water@living-water.co.uk or by mail at Living-Water –  Unit 1, 55 Weir Road, Wimbledon, London, SW19 8UG, United Kingdom